Covid-19 Policy

Updated 19th July 2021

 

We have put together some information below that we hope will help guests make an informed decision as to their holiday.  We wish to reassure everyone we are doing everything we possibly can to make safer stays possible.  We are following guidance from the UK Government and the Professional Association of Self Caterers (PASC) and have been awarded with both the Visit England Safer Stays standard and the AA Covid-19 Confident stays accreditation.

 

In line with our Terms and Conditions;  If we have to close the property temporarily because of government or local authority instructions or you are in an area of regional lockdown (e.g. because of a health pandemic) then we will be able to move your booking to an alternative date, within 12 months of your original booking or offer a full refund, inline with government guidance.

We strongly recommend that you take out holiday insurance and cancellation cover to cover any illness or other event that may prevent you from travelling.

 

Below is a brief explanation of what to expect when you get to Nethway Farm;

 

Check in:

At the current time we have had to adjust our check in and departure times to enable our cleaning team to carry out all the necessary checks and disinfecting. Check in is therefore from 4pm, and not before.  If you arrive ahead of time, there is lots to do in the local area.  We will be sending guests an information pack via email the week before their stay and information can be found on our website under “Local Tips”.  We have the NHS Track and Trace App QR codes within each cottage for guests to check in with on their arrival. Although this is now not a legal we want to keep our guests, family and community as safe as possible.

 

Check out:

Check out is by 9.30am on your final day.  Please leave windows open, if feasible, upon leaving the property so the property can be aired as much as possible.  We will be supplying guests with two linen sacks, towards the end of your stay and an extra waste disposal sack.  We kindly ask that you help us protect our cleaning team and strip your beds before you leave and put all used duvet covers, pillow cases, bed sheets, towels, bath mats into the sacks provided.  Tea towels and oven gloves can be put into the small bin liner provided.   These will then be stored for 3 days prior to sorting and being collected by our professional laundry contractor.  All rubbish is to be disposed of in the bags provided and put into the main bins in the bin shed.

 

The Cottages and Cleaning:

Our cottages and facilities have always been maintained and cleaned to high standards.  However we have had to adapt new ways in which we do things in order to maintain guest and staff safety and social distancing.  High grade disinfectants that reduce between 99.9 – 99.999% of bacteria and viruses and other microorganisms are used in the cleaning of the cottages and all “high contact” areas.  We have chosen specific ones that do not affect our sewage treatment plant.

As well as soap we have also provided hand sanitiser and antibacterial/antiviral spray in the cottage for you to use during your stay. Kitchens will be equipped with all necessary items.  Washing up liquid and a limited amount of dishwasher tablets are supplied.

Bedding, linen and towels will still be provided.

 

Around the farm & Facilities:

Hand sanitiser stations have been installed around the farm for your use and convenience.   All communal “high touch” areas will be disinfected daily.

Most importantly we must try to remember social distancing.  Even on holiday this needs to be followed by both our guests and us.  We understand how difficult this can be with younger children (we have two young girls ourselves) but we can encourage and guide them as well as encouraging thorough hand washing!

 

Swimming Pool:

Under the current guidance the pool can remain open, unfortunately we will not be able to leave pool toys out, however you are welcome to bring your own.  We have a rota system in place and ask guests to select a time slot once here.  The time slots have proved extremely popular and so will remain in place even after restrictions have been lifted.  The toilet will remain open for emergency use but the changing rooms and sauna will continue to remain closed.  Guests are asked to change in their cottages.

 

Indoor play areas:

Following updated Government guidance our games rooms are open for single family use!  The games room, kick around play area with basket ball net and optional badminton net will be open, we ask that you bring your own balls, rackets etc.  We also have a lot of outdoor spaces and you are encouraged to explore the farm and outside areas.  Ride on toys will be available for younger guests to use and will be sprayed with anti viral disinfectant each day.

 

Animals & Feeding:

We would normally have a specific feeding time however this cannot currently happen.  We are happy for you to visit the animals whenever you like.  The goats, pigs and horses love carrots and apples.  We will leave small bags of feed out for little ones to feed the animals with.  We are around most of the time and are happy to answer any questions you have.

 

Covid Symptoms:

If you, or anyone in your group feel unwell or have any of the Covid-19 symptoms please DO NOT travel to the cottages.  If you begin to feel unwell during your stay you must inform us and will be asked to isolate and obtain a test, the results of which must be shared with us, the property owners.  If the test is positive the whole family / group must return home to self-isolate as per the Government advice at the time.  If you are unable to travel home, and your self isolation is required to take place at Nethway Farm, all your additional costs and those fees for all other bookings affected by this will be borne by you.

 

Please feel free to contact us if you have any questions or concerns; info@nethwayfarm.co.uk

 

Above all we want everyone to have an enjoyable and safe stay.

 

Lizzie, Nathan & Family